How long will my order take to arrive?
We normally quote 1-2 working days for plain items and 7-10 working days from approval of artwork for personalised items. But if you have a dead line to meet, please contact us prior to placing you order. We try to encourage customers to order a minimum of 6 garments to maximise our running costs. We do accept smaller orders, but please note that these can take up to 3 weeks to be delivered due to production constraints. For more info please contact us.
What do the coloured dots mean by curent stock?
Green= plenty of stock. Amber=low stock. Red= no stock.
What are my pricing options and what do the little colours mean next to the product?
We offer 3 pricing options, single price, pack price and carton price. The quantities are shown in brackets to achieve the discounted rate. The little colours relate to the current stock position. Green= high level of stock, Amber= low level of stock, Red= no stock.
What are our delivery charges & What do set up charges include?
Free on all orders over £150 (Ex Vat) £9.95 below £150 (Ex Vat)
£4.95 Sigle item rate below £15 (Ex Vat)
We charge a one off set up charge for each new logo.
Embroidery is £15 (Ex Vat) up to 10'000 stitches,
£20 (Ex Vat) for 10'000-20'000 stitches,and £30 for over 20'000 stitches,we will contact you if your logo is over 10'000 stitches.
Printing is £10 (Ex Vat)
What happens if I receive my order and there is a problem?
Please contact one of our helpful team and we will aim to resolve any issues quickly.
What does quote only mean on the personalisation stage?
Please send your logo to us, in order for a personalised quote.
How can I send you my artwork?
You can email or post a copy of your artwork to us. Email is the preferred method to [email protected]. If you are ordering online, there is an artwork upload area once you have completed your order. Our preferred formats are vector files and high resolution JPG, PDF, TIFF, CDR, Illustrator EPS, PSD with all text converted to outlines. 300dpi is ideal for non-vector files, but please try to keep e-mailed or uploaded artwork files under 2mb. Generally, the higher the resolution or dpi of the artwork or photo the easier it is to work from, especially artwork with fine details.
Do you have any hints to help me with my design?
Please try to keep your embroidery designs as simple as possible. They are usually the most effective designs. Intricate detail and lettering can be difficult to replicate exactly. Also, the best quality artwork helps us to replicate your designs to the highest quality possible.
Can cartoon characters etc be used in my design?
No. We always refuse to infringe copyrighted and trademarked works. It is illegal and can result in heavy legal fees. Be original or please ask us for ideas.
What resolution artwork do you require for different personalisation's?
Low Resolution art: Is usually fine for embroidery designs (72 dpi) unless the design is very detailed or elaborate. A business card will do for some logos but detailed logos will need to be better resolution.
High Resolution art: High Resolution art may be required for printing with a minimum of 300 dpi to avoid possible clean up charges Generally, the higher the resolution or dpi of the artwork or photo the easier it is to work from, especially artwork with fine details.
Artwork Requirements for vinyl printing
Vector graphics are composed in programs like Adobe Illustrator, CorelDRAW, Macromedia Freehand or Inkscape.
* We prefer vector .EPS .AI or .CDR formats but can use high resolution jpegs or other formats (300 dots per square inch)
* All fonts must be converted to outlines or curves. Alternatively please send a copy of the font used.
* Please submit files with images actual size required.
Artwork Requirements for screen printing
* All files must be in vector .EPS .AI or .CDR format.
* All fonts must be converted to outlines or curves. Alternatively please send a copy of the font used.
* Please submit files with images actual size required.
* For 4 colour process printing. Convert your image to CMYK and remove any background layers. Our software will separate the colours into CMYK.
Do I Receive a Proof Before Production?
Yes, we always send proofs for your approval before production unless your order is a repeat design or simple name/text only order (by not proofing these orders we are able to speed them up considerably).
What is Embroidery?
Embroidery is a very traditional and classy way to personalise your garments. It is the best way of creating a long-lasting, top quality and multi-colour effect. Our embroidery is produced in-house on computerised, ultra-modern, multi-head machines run by experienced, highly skilled operators. Embroidery is ideal for a breast pocket logo (generally between 3" and 4"), for the back of the neck or for a sleeve. Our embroidery digitisers are second to none and find a level of detail in your designs that most cannot.
I would like individual names embroidering as well as my logo. Is this possible?
If embroidered individual names, nicknames or initials are required, at approximately 8mm to 10mm in height, in addition to your logo design, the charges are as follows: £4 + VAT per garment for up to approx. 20 characters.
What Printing do you provide?
All of our printing is fully in-house. We provide every current method of print possible. These include screen printing and Thermal transfer digital printing and the use of these printing methods is based on the type of order you have placed. For small order, individual printed names or numbers we would use digital transfer printing. For large quantity printing orders or those which require the same large or small print on each garment we would use the ink based screen printing. It is charged by the number of colours in the design. Normally, we print in one colour, which is the most economical. For complex multi-colour logos on small quantities we would use our multi-colour thermal transfer digital printing.
What is Screen Printing?
Screen Printing is used primarily for bulk orders of the same design, screen printing exposes an image onto a mesh screen. As the ink is pulled over the screen the fine holes in the mesh created by the exposure, allow ink to go through onto the garment to form the desired print. This is then passed through a dryer to cure (set) the print onto the garment forever. This method is ideal for simple one colour designs but can also be used for 2 colour, 3 colour and multi colours in substantial quantities. Quantities are required due to the considerable setup time of producing the screens and inks. Limitations to this method are the costs of printing multi-colour designs and the ease of replicating tonal and special effects, which can be quite complex. We have both a manual carousel and semi-automatic unit in our print department, meaning we can continue to drive turnaround times down and provide very competitive prices.
What is Thermal Transfer Printing?
This is one of the most popular print methods. It uses vinyls of all different types of colours, special effects and even textures to create individual or bulk prints. These include, flock, textured feel prints, metallic, fluorescents and holographic prints. The most common form of this printing is for individual names. However as the effects continue to improve many people are opting for this method for their printed logos/text. It works by an automated cutter, cutting round the vinyl to the desired shape or text as set by a computer. Once cut, the excess unwanted vinyl must be removed by hand using a 'weeder'. Each individual print is then positioned on the garment under the heat press and heat sealed to the garment.
Can we mix the order in terms of different colours, sizes and types of garments?
Yes, you can. You can mix polo’s, t-shirts, sweatshirts and any other garments in our range. You can also have as many different colours and sizes as you wish at no extra cost.
How do I make a repeat order?
When asked if you have sent your logo before select yes. Alternatively you can email your requirements through to [email protected] using your account/company name and/or previous invoice numbers as reference.
How much is VAT? Do your prices include the VAT?
The current rate of VAT is 20%. The prices shown do not include VAT, but it is itemised at the checkout. Children's clothing, is not liable for VAT. BFPO addresses and addresses outside the UK are zero rated (VAT exemption certificates may be required.)
When do you require payment?
Payment is required with the order. Unless you have an account set up with us -payment can be made by cheque, debit or credit cards, or BACS transfer.
How can I request a plain sample garment?
Yes you can order a sample garment to check colour, fit or quality, Please note the cost of the samples will be refunded in full if they are returned in a saleable condition within 10 days of being sent. Please note carriage charges will not be refunded.
Alternatively if we have a rep in your area, we can set up a meeting to discuss your requirements and show samples etc.
CANCELLATIONS
Cancellations can only be made up to 1 hour after you have placed your order/s. This needs to made by ringing our main landline and speaking to one of our advisors to confirm request and receive a reference name/number.
If it is after the 1 working hour we will be unable to cancel your order. You will still be charged and will still receive the garments to your dispatch address.
How to request your personalised quotation
We've made our website really easy to request a quote.
- Choose the product(s) you require , including colour, size and quantity.
- Click on the 'Personalise Product' button.
- 'Click to add your logo' upload your logo artwork and tell us if this is the first time you have uploaded your logo or if we already have your logo on file.
If you're unsure as to what we need, click on our FAQ’s information page for more details. You can also call us on 0121 445 3262 if you need any further help or advice. - Select your logo location(s)
- Add any notes or comments you think we may need to know.
- Click 'Save Location'
- Click on the green button to Add for Quotation.
- Add your details.
- Submit your request for a quotation and we'll respond nomally within 24hrs.
If you have any further questions or queries, please don't hesitate to contact us.
Awards Catalouge
Please click here to view our range of awards available,
http://www.justrewardsbrochure.co.uk/
Please email us with the code of the item, quantities and what you would like engraved on them and we will quote accordingly.
Please note discounts will be applied to orders over £50- School and club accounts available on request.
If you have any further questions or queries, please don't hesitate to contact us.