• Terms & Conditions of our site

     

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  •  

    Cookie Policy

    V1.1  Last Updated: 10/04/2018

    What is a Cookie?

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


    Cookies do not contain malicious software programs, spyware or viruses and are used as a means to collect an end user’s information in order to improve the user experience, by making the interaction between the user and the website faster and more personalised, by ‘remembering’ a user’s activity for the duration of the visit to the site ‘Session cookie’ or for repeat visits ‘Persistent cookie’

    What Cookies do we use?

    We use the following different types of cookies: 

    Session cookies

    These are temporary cookies which are deleted when you close your browser or leave your session on our site or in the product or service. We use session cookies on our site to identify and track users and to store information about your preferences. Our session cookies may also contain your company name and email address.

    Persistent cookies

    Persistent cookies enable our site to ‘remember’ who you are and to remember your preferences on our site. Persistent cookies will stay on your computer or device after you close your browser or leave your session.

    Load Balancer Cookie
    This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers.

    (See below for a full list of the specific cookies that we make use of.)

    Web analytics cookies and similar technologies such as Google Analytics

    These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

    Unless you opt-out of the Google Cookie, by using this site you consent to the use of the Google Cookie and any information generated by Google Analytics.

    Click here or copy and paste the link into your browser: Http://www.google.com/analytics for an overview of privacy at Google and for information on how to opt-out from all Google Analytics cookies.

    What information is collected?

    The following information is collected in a cookie:

  • Your IP Address. This is a string of numbers unique to your device that is recorded by Ralawise’s web server, when you request any page or component on the website. This information is used to monitor your usage of the website.
     
  • Data recorded by the website, which allows Ralawise to ‘recognise’ you to optimise the session performance.

  • At no time, is any personal information collected.

    Can I control the use of cookies?

    Web browsers offer cookie management settings, which can be found in the options menu of the web browser, under ‘tools’. 

    Web browsers can also enable users to delete specific cookies; you can even set a web browser to reject all cookies. However, choosing to disable all cookies could significantly affect your web browsing experience as many Internet services rely on the use of cookies. 
     

    Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings, see https://www.google.com/settings/ads. Additionally, visitors may wish to use the Google Analytics Opt-Out Browser Add-on found at https://tools.google.com/dlpage/gaoptout/


    For a list of how to manage all the different browser cookies, here or copy and paste the link into your browser: http://www.aboutcookies.org.uk/managing-cookies

    Where to find information about controlling cookies

  • Internet Explorer cookies information
  • Chrome cookies information
  • Firefox cookies information
  • Safari cookies information
  • Opera cookies information

  • The below cookies are used by TriDri. 

  • .AspNet.ApplicationCookie: An authentication cookies used for logging in and out.
  • __RequestVerificationToken: ASP.NET anti forgery token (prevent CSRF attack). It guarantees that the poster is the one who gets the form.
  • .ASPXANONYMOUS: A cookie used by ASP.Net to track anonymous user sessions
  • MachineKey: Configures algorithms and keys to use for encryption, decryption, and validation of forms-authentication data and view-state data, and for out-of-process session state identification.
  • CustomerSessionGUID – Used to see if customer has existing session. Stores customer ID, last accessed date and if the customers session is expired or now.
  • SERVERID – Identifies which web server the user is using. Used for sticky sessions on load balancer.
  • CONSENT: Google's user cookie consent
  • NID: The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.
  • CartId: A guid used to represent Cart Id
  • Email: Customer email, for remembering user's choice "Remember Me" at login screen.
  • RememberMe: Cokie value (true/false) to remember user's selection for "Remember Me".
  • NewRelic - Used to track site performance
  • _gid: Google analytics used to dustinguish users.
  • _ga – Numerous google analytics features.
  • net - Used for advertising (google)

 

 

How long will my order take to arrive?

We normally quote 1-2 working days for plain items and 7-10 working days from approval of artwork for personalised items. But if you have a dead line to meet, please contact us prior to placing you order. We try to encourage customers to order a minimum of 6 garments to maximise our running costs. We do accept smaller orders, but please note that these can take up to 3 weeks to be delivered due to production constraints. For more info please contact us.

What do the coloured dots mean by curent stock?

Green= plenty of stock.  Amber=low stock.  Red= no stock.

What are my pricing options and what do the little colours mean next to the product?

We offer 3 pricing options, single price, pack price and carton price. The quantities are shown in brackets to achieve the discounted rate. The little colours relate to the current stock position. Green= high level of stock, Amber= low level of stock, Red= no stock.

What are our delivery charges & What do set up charges include?

Free on all orders over £150 (Ex Vat)    £7.95 (Ex Vat) below £150 (Ex Vat)

 

We charge a one off set up charge for each new logo.

Embroidery is £12 (Ex Vat) up to 10'000 stitches,

£20 (Ex Vat) for 10'000-20'000 stitches,and £30 for over 20'000 stitches,we will contact you if your logo is over 10'000 stitches.

Prinitng is £10 (Ex Vat)

All prices quoted are 'subject to sight' of logo's provided.

As designs will need to be approved for print and embroidery before hand.

 

What happens if I receive my order and there is a problem?

Please contact one of our helpful team and we will aim to resolve any issues quickly.

What does quote only mean on the personalisation stage?

Please send your logo to us, in order for a personalised quote.

How can I send you my artwork?

You can email or post a copy of your artwork to us. Email is the preferred method to [email protected]. If you are ordering online, there is an artwork upload area once you have completed your order. Our preferred formats are vector files and high resolution JPG, PDF, TIFF, CDR, Illustrator EPS, PSD with all text converted to outlines. 300dpi is ideal for non-vector files, but please try to keep e-mailed or uploaded artwork files under 2mb. Generally, the higher the resolution or dpi of the artwork or photo the easier it is to work from, especially artwork with fine details.

Do you have any hints to help me with my design?

Please try to keep your embroidery designs as simple as possible. They are usually the most effective designs. Intricate detail and lettering can be difficult to replicate exactly. Also, the best quality artwork helps us to replicate your designs to the highest quality possible.

Can cartoon characters etc be used in my design?

No. We always refuse to infringe copyrighted and trademarked works. It is illegal and can result in heavy legal fees. Be original or please ask us for ideas.

What resolution artwork do you require for different personalisation's?

Low Resolution art: Is usually fine for embroidery designs (72 dpi) unless the design is very detailed or elaborate. A business card will do for some logos but detailed logos will need to be better resolution.

High Resolution art: High Resolution art may be required for printing with a minimum of 300 dpi to avoid possible clean up charges Generally, the higher the resolution or dpi of the artwork or photo the easier it is to work from, especially artwork with fine details.

Artwork Requirements for vinyl printing

Vector graphics are composed in programs like Adobe Illustrator, CorelDRAW, Macromedia Freehand or Inkscape.

* We prefer vector .EPS .AI or .CDR formats but can use high resolution jpegs or other formats (300 dots per square inch)

* All fonts must be converted to outlines or curves. Alternatively please send a copy of the font used.

* Please submit files with images actual size required.

Artwork Requirements for screen printing

* All files must be in vector .EPS .AI or .CDR format.

* All fonts must be converted to outlines or curves. Alternatively please send a copy of the font used.

* Please submit files with images actual size required.

* For 4 colour process printing. Convert your image to CMYK and remove any background layers. Our software will separate the colours into CMYK.

Do I Receive a Proof Before Production?

Yes, we always send proofs for your approval before production unless your order is a repeat design or simple name/text only order (by not proofing these orders we are able to speed them up considerably).

What is Embroidery?

Embroidery is a very traditional and classy way to personalise your garments. It is the best way of creating a long-lasting, top quality and multi-colour effect. Our embroidery is produced in-house on computerised, ultra-modern, multi-head machines run by experienced, highly skilled operators. Embroidery is ideal for a breast pocket logo (generally between 3" and 4"), for the back of the neck or for a sleeve. Our embroidery digitisers are second to none and find a level of detail in your designs that most cannot.

I would like individual names embroidering as well as my logo. Is this possible?

If embroidered individual names, nicknames or initials are required, at approximately 8mm to 10mm in height, in addition to your logo design, the charges are as follows: £3 + VAT per garment for up to approx. 20 characters.

What Printing do you provide?

All of our printing is fully in-house. We provide every current method of print possible. These include screen printing and Thermal transfer digital printing and the use of these printing methods is based on the type of order you have placed. For small order, individual printed names or numbers we would use digital transfer printing. For large quantity printing orders or those which require the same large or small print on each garment we would use the ink based screen printing. It is charged by the number of colours in the design. Normally, we print in one colour, which is the most economical. For complex multi-colour logos on small quantities we would use our multi-colour thermal transfer digital printing.

What is Screen Printing?

Screen Printing is used primarily for bulk orders of the same design, screen printing exposes an image onto a mesh screen. As the ink is pulled over the screen the fine holes in the mesh created by the exposure, allow ink to go through onto the garment to form the desired print. This is then passed through a dryer to cure (set) the print onto the garment forever. This method is ideal for simple one colour designs but can also be used for 2 colour, 3 colour and multi colours in substantial quantities. Quantities are required due to the considerable setup time of producing the screens and inks. Limitations to this method are the costs of printing multi-colour designs and the ease of replicating tonal and special effects, which can be quite complex. We have both a manual carousel and semi-automatic unit in our print department, meaning we can continue to drive turnaround times down and provide very competitive prices.

What is Thermal Transfer Printing?

This is one of the most popular print methods. It uses vinyls of all different types of colours, special effects and even textures to create individual or bulk prints. These include, flock, textured feel prints, metallic, fluorescents and holographic prints. The most common form of this printing is for individual names. However as the effects continue to improve many people are opting for this method for their printed logos/text. It works by an automated cutter, cutting round the vinyl to the desired shape or text as set by a computer. Once cut, the excess unwanted vinyl must be removed by hand using a 'weeder'. Each individual print is then positioned on the garment under the heat press and heat sealed to the garment.

Can we mix the order in terms of different colours, sizes and types of garments?

Yes, you can. You can mix polo’s, t-shirts, sweatshirts and any other garments in our range. You can also have as many different colours and sizes as you wish at no extra cost.

How do I make a repeat order?

When asked if you have sent your logo before select yes. Alternatively you can email your requirements through to [email protected] using your account/company name and/or previous invoice numbers as reference.

How much is VAT? Do your prices include the VAT?

The current rate of VAT is 20%. The prices shown do not include VAT, but it is itemised at the checkout. Children's clothing, is not liable for VAT. BFPO addresses and addresses outside the UK are zero rated (VAT exemption certificates may be required.)

When do you require payment?

Payment is required with the order. Unless you have an account set up with us -payment can be made by cheque, debit or credit cards, or BACS transfer.

How can I request a plain sample garment?

Yes you can order a sample garment to check colour, fit or quality, Please note the cost of the samples will be refunded in full if they are returned in a saleable condition within 10 days of being sent. Please note carriage charges will not be refunded.

Alternatively if we have a rep in your area, we can set up a meeting to discuss your requirements and show samples etc.

CANCELLATIONS

Cancellations can only be made up to 1 hour after you have placed your order/s. This needs to made by ringing our main landline and speaking to one of our advisors to confirm request and receive a reference name/number.

If it is after the 1 working hour we will be unable to cancel your order. You will still be charged and will still receive the garments to your dispatch address.

 

 

 

 

 

 

 

 

How to request your personalised quotation

We've made our website really easy to request a quote.

  1. Choose the product(s) you require , including colour, size and quantity.
  2. Click on the 'Personalise Product' button.
  3.  'Click to add your logo'  upload your logo artwork and tell us if this is the first time you have uploaded your logo or if we already have your logo on file.
     If you're unsure as to what we need, click on our FAQ’s information page for more details. You can also call us on 0121 445 3262 if you need any further help or advice.
  4. Select your logo location(s)
  5. Add any notes or comments you think we may need to know.
  6. Click 'Save Location'
  7. Click on the green button to Add for Quotation.
  8. Add your details.
  9. Submit your request for a quotation and we'll respond nomally within 24hrs.

If you have any further questions or queries, please don't hesitate to contact us.

 

Awards Catalouge


Please click here to view our range of awards available,
http://www.justrewardsbrochure.co.uk/ 
Please email us with the code of the item, quantities and what you would like engraved on them and we will quote accordingly.
Please note discounts will be applied to orders over £50- School and club accounts available on request.

If you have any further questions or queries, please don't hesitate to contact us.